Exceptional Customer Service!! Tony was fantastic, on time and very knowledgeable regarding my old AC unit. I would and will recommend you guys to everyone and anyone that is in need of heating and cooling specialists. Thanks, and I look forward to buying my new unit from you. Great service is hard to come by sometimes, and it is awesome to know you have experts on your side that actually care about their clients!! Thanks again.

- Jesse Peters on 08/19/2017

Dear BNK: I had to drop you a note of thanks for your A.C. service on May 16 at my home in Lakewood. My day hadn't been going well and didn't look like it was getting any better when I went to turn on the A.C. around 2 p.m., and it didn't come on. I called and Bill said he would try to get someone out to my home that afternoon. Twenty minutes later, Tony called and said he'd be at my house at 3:40 p.m. He arrived at 3:35. Tony was fantastic -- just as he was when he gave me a furnace estimate last fall, he was thorough, knowledgeable, explained all of my options and was extremely courteous and professional. We need a lot more like him out in the customer-service industry these days! Honest. Fair. Punctual. Reliable. BNK is 4-for-4 in my book. I certainly wouldn't hesitate to recommend you guys to anyone in need. Thanks again for a great job. Jeff Woodard Lakewood, Ohio

- Jeff Woodard on 05/18/2017

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